@article{Barker_Richards_Banerji_1, title={Intelligent approaches to performance support}, volume={2}, url={https://journal.alt.ac.uk/index.php/rlt/article/view/760}, DOI={10.3402/rlt.v2i1.9575}, abstractNote={<p>Electronic performance support systems provide an important method of meeting on-demand educational and training requirements. They also provide efficient and effective ways of enabling the knowledge and expertise within an organization to be shared. This paper discusses the design of a distributed electronic performance support system and the ways in which ’intelligent agents’ based on expert systems and neural networks can be used to locate and share distributed expertise. A case study illustrating our approach to the implementation and use of intelligent agents is presented.</p><p><strong>DOI:</strong>10.1080/0968776940020109</p&gt;}, number={1}, journal={Research in Learning Technology}, author={Barker Philip and Richards Stephen and Banerji Ashok}, year={1}, month={1} }